Highgate Care is delighted to announce that Charlotte Welbourn, Head Housekeeper at Cranswick Lodge, has been awarded the prestigious Highgate Honours for this quarter. This recognition is a testament to Charlotte’s unwavering dedication to the Cranswick Lodge community and her embodiment of the Vision and Values held dear by Highgate Care.
Kindness is Key:
Charlotte, a beacon of kindness, fosters a compassionate and supportive environment for both the Cranswick Lodge team and its residents. She believes in the transformative power of kindness, creating a space where positivity is infectious, and everyone feels valued.
Celebrate Quality Care:
Quality care, according to Charlotte, is not just a duty but a commitment to ensuring the safety, well-being, and person-centred care for every individual. As Head Housekeeper, Charlotte takes pride in maintaining a clean, infection-free environment at Cranswick Lodge, ensuring residents experience comfort and joy in their daily lives.
Make a Positive Difference Every Day:
Charlotte’s approach to making a positive difference is rooted in genuine connections. She actively listens to residents, learning their preferences and cherishing the opportunity to be an integral part of their daily lives. Every day is a learning process, and Charlotte embraces it with enthusiasm and dedication.
Respect Individuality & Identity:
As a united team at Cranswick Lodge and Highgate Care, Charlotte recognises and respects the unique needs, wishes, and personal space of each resident. Her awareness and consideration contribute to the unity and harmony within the Cranswick Lodge family.
In recognition of her exceptional contributions, Charlotte received a heartfelt thank-you card and a £50 monetary gift. Joanne Fogg, Managing Director of Highgate Care, commended Charlotte’s remarkable work, stating, “Amazing work and a worthwhile winner.”
As part of Highgate Care, Charlotte’s achievements align with our core Vision and Values:
Kindness is Key: We ensure kindness is at the heart of our care to residents and the support given to our care teams, our families and each other.
Celebrate quality care: Residents can expect to receive good quality care delivered by our care teams.
Make a positive difference every day: We make a positive impact to enhance the lives of our residents each day.
Respect individuality & identity: We value each person’s individuality and celebrate diversity by creating welcoming and inclusive care homes where everyone can be their self.
Highgate Care congratulates Charlotte Welbourn for her well-deserved recognition and thanks her for her exceptional commitment to enriching the lives of our residents. Her dedication is an inspiration to us all
Cranswick Lodge is now on 9.7 with carehome.co.uk, with many positive reviews and references to the many positive changes implemented over the year.